Dear Valued Customer,
The health and safety of our customers, employees, and the communities we serve will always be our top priority. As we continue to actively monitor developments related to coronavirus (COVID-19) in the U.S., we wanted to share the enhanced measures we are taking to keep you healthy and safe.
Our business demands that we always operate at a very high standard of quality and safety. With the threat of COVID-19, we are going above and beyond existing protocols to further elevate these measures.
Safely Delivering Your Hydration
To be able to continue to deliver to our customers and keep everyone safe, we have instructed our employees to practice social distancing. We will leave your upcoming deliveries for you outside of your door. To ensure we can service all our customers please be sure to leave out your empty 3 and 5-gallon bottles. Our products and our company are considered essential services, and our employees are working hard to bring you what you need. We appreciate your patience and understanding at this time.
In addition to our strict hygiene standards, we have put in place additional safety measures in our bottling facility, and our distribution center to further support the health and safety of all Puritan Springs customers including:
• Increasing our sanitization efforts across all of our facilities and our entire fleet.
• Supplying all distribution centers and delivery trucks with necessary cleaning and sanitizing supplies. This is in addition to the vehicle cleaning practices that we already have in place.
• Providing all employees with updated information and guidance from the CDC and local health officials on healthy workplace habits such as washing hands and using hand-sanitizer more frequently.
• Mandating that employees showing any cold or flu-like symptoms stay home.
Ensuring the Safety of Our Products
As always, we stand behind the safety and quality of our products and go to great lengths to provide high-quality bottled water. We follow stringent safety and hygiene protocols to protect our products throughout all phases of our operations: production, processing, packaging and distribution.
With regards to our 3 and 5-gallon returnable bottles, every returned bottle is subject to a rigorous inspection and cleaning program prior to reuse. As part of the cleaning program, each bottle is carefully inspected and then cleaned with a disinfection detergent at 140 degrees Fahrenheit. The bottles are then rinsed, sanitized and rinsed again with another sanitizing agent.
Supporting the Community
Doing right by our customers is important to us. We’re actively monitoring the situation to ensure we’re operating safely, with minimal disruption to your service. Further, we want to reassure you that we will not make any changes to your current pricing for our products and service at this time.
Daniel R. Hansen
Director